We already have an observability vendor. Can you instrument for the tools we use?

Yes. We instrument with OpenTelemetry, the vendor-neutral standard, so the same traces, metrics, and logs can be exported to whatever backend you already run (Datadog, Grafana, Honeycomb, or a self-hosted Prometheus/Loki stack). Where a vendor needs its own agent, we wire that up too. You're never locked into one tool, and switching later doesn't mean re-instrumenting from scratch.

What is the difference between Telemetry and OpenTelemetry?

Elixir Telemetry is the built-in event bus that Phoenix, Ecto, and most BEAM libraries already emit events to. OpenTelemetry is the vendor-neutral standard for traces, metrics, and logs. We typically use Telemetry as the event source and OpenTelemetry as the export layer to your backend of choice.

Will adding instrumentation slow down our application?

Done correctly, no. Telemetry event dispatch is synchronous but extremely fast. Exporting is asynchronous and batched. We profile the overhead as part of the engagement.

Can you help reduce alert noise? We get paged for things that are not actionable.

Yes, this is one of the most common starting points. We audit your existing alerts, identify which fire without real impact, tune thresholds to your actual traffic, and add runbooks so that when something fires your on-call engineer knows exactly what to do.

05 · Production Insight

Observability & Instrumentation

Know what your BEAM system is doing, and why, before customers or on-call engineers have to tell you.

OpenTelemetry Telemetry Dashboards

Talk to a BEAMOps specialist

Result

Signals your team can act on

/ / How we work

Clear from first conversation to handover.

You always know what's happening, why it matters, and what comes next.

M / 01

Instrumentation audit

We review your current logging, metrics, and tracing setup and identify the gaps that actually matter for your workload.
M / 02

Build

We add Telemetry handlers, OpenTelemetry exporters, and structured logging across your codebase, and verify the data is reaching your backend cleanly.
M / 03

Dashboards & alerts

We build the dashboards and alerting rules, test them against real traffic, and document them so your team can maintain and extend them.

/ / A good fit?

Built for teams at an inflection point.

01
Teams flying blind in production: no dashboards, no alerting, log-based debugging only
02
Engineering leads who want to reduce mean time to recovery and improve on-call quality of life
03
Teams that want instrumentation provisioned as code, like the rest of their infrastructure, for awareness and environment integrity
04
Teams who have metrics but whose dashboards are unused because the signal-to-noise ratio is too low

/ / What's included

No mystery.
Just the work.

We shape every engagement around your context, but these are the foundations you can expect.

|> Telemetry instrumentation audit: what you have and what's missing
01
|> OpenTelemetry setup: tracing, metrics, and log correlation
02
|> Structured logging with request IDs, user IDs, and business-domain context
03
|> BEAM VM metrics: process counts, scheduler utilisation, GC, memory by type
04
|> Dashboards: per-service latency, error rates, queue depths, VM health
05
|> Alerting rules tuned to your traffic patterns with on-call runbooks
06

/ / Common questions

Things you might be wondering.

: Yes. We instrument with OpenTelemetry, the vendor-neutral standard, so the same traces, metrics, and logs can be exported to whatever backend you already run (Datadog, Grafana, Honeycomb, or a self-hosted Prometheus/Loki stack). Where a vendor needs its own agent, we wire that up too. You're never locked into one tool, and switching later doesn't mean re-instrumenting from scratch.
: Elixir Telemetry is the built-in event bus that Phoenix, Ecto, and most BEAM libraries already emit events to. OpenTelemetry is the vendor-neutral standard for traces, metrics, and logs. We typically use Telemetry as the event source and OpenTelemetry as the export layer to your backend of choice.
: Done correctly, no. Telemetry event dispatch is synchronous but extremely fast. Exporting is asynchronous and batched. We profile the overhead as part of the engagement.
: Yes, this is one of the most common starting points. We audit your existing alerts, identify which fire without real impact, tune thresholds to your actual traffic, and add runbooks so that when something fires your on-call engineer knows exactly what to do.

/ / Keep exploring

Code & Architecture Reviews